The best thing you can do when shopping on BIGshop is to use your common sense. Be wary of merchants with zero or negative feedback, carefully read product descriptions and always compare products side by side to ensure you are getting exactly what you want for the best possible price. Although all BIGshop merchants are registered Australian businesses that adhere to online trading best practice we still recommend following these simple smart shopping tips....

If you receive an item that is significantly different to its description or you don’t receive an item at all you should follow the following steps.

1. Try contacting the merchant through the merchants Bshop, your account home page or the contact information link supplied in your purchase receipt.
2. If you cannot contact the merchant or do not receive a reply from the merchant you should login to the BIGshop Dispute Resolution Centre and raise a dispute against the merchant.
3. If the merchant does not answer your dispute or you are not satisfied with the answer you can raise your dispute to “Mediation”. In this instance a BIGshop account representative will work with both parties to help resolve the issue.
4. Finally, leave feedback for the merchant outlining the problem you had. Leaving feedback is an important part of every transaction on BIGshop as it help other consumers make more educated purchasing decisions.