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What will BIGshop.com.au never ask you for? |
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BIGshop.com.au will never ask you for the following information
in an e-mail communication:
• Your credit card number, PIN number, or credit card security
code (including "updates" to any of the above)
• Your mother's maiden name
• Your BIGshop.com.au password
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We will never ask you for verification |
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BIGshop.com.au will not ask you to verify or confirm your BIGshop.com.au
account information by clicking on a link from an e-mail.
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Email attachments |
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We recommend that you do not open any e-mail attachments from suspicious
or unknown sources. E-mail attachments can contain viruses that may
infect your computer when the attachment is opened or accessed. If
you receive a suspicious e-mail purportedly sent from BIGshop.com.au
that contains an attachment, we recommend that you delete it and do
not open the attachment. |
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Grammatical or typographical errors |
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Be on the lookout for poor grammar or typographical errors. Some
phishing e-mails are translated from other languages or are sent without
being proofread, and as a result, contain bad grammar or typographical
errors. |
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Check the return email address |
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Is the e-mail from BIGshop.com.au? While phishers often send forged
e-mail to make it look like it came from BIGshop.com.au, you can sometimes
determine whether or not it's authentic by checking the return address.
If the "from" line of the e-mail looks like "bigshop-security@hotmail.com"
or "bigshop-fraud@msn.com," or contains the name of another
Internet service provider, you can be sure it is a fraudulent e-mail.
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Check the website address |
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Genuine BIGshop.com.au web sites are always hosted on the "BIGshop.com.au"
domain--"http://www.BIGshop.com.au/. . . " (or "https://www.BIGshop.com.au/.
. ."). Sometimes the link included in spoofed e-mails looks like
a genuine BIGshop.com.au address. You can check where it actually
points to by hovering your mouse over the link--the actual Web site
where it points to will be shown in the status bar at the bottom of
your browser window or as a pop-up.
We never use a web address such as "http://security-BIGshop.com.au/.
. ." or an IP address (string of numbers) followed by directories
such as "http://123.456.789.123/BIGshop.com.au/. . . ."
Alternately, sometimes the spoofed e-mail is set up such that if you
click anywhere on the text you are taken to the fraudulent Web site.
BIGshop.com.au will never send an e-mail that does this. If you accidentally
click on such an e-mail and go to a spoofed Web site, do not enter
any information and just close that browser window.
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If an e-mail looks suspicious, go directly to the BIGshop.com.au
Web site |
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When in doubt, do not click the link included in an e-mail. Just
go directly to www.BIGshop.com.au and click "Your Account"
in the top right menu to view recent purchases, or review your account
information. If you cannot access your account, or if you see anything
suspicious, let us know right away. |
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Protect your account |
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If you did click through from a spoofed or suspicious e-mail and
you entered your BIGshop.com.au account information you should immediately
update your BIGshop.com.au password. You can do this through Your
Account by choosing the option to "Change your name, e-mail address,
or password" found under Account Settings.
Please be assured that if someone has been able to look at your account,
they are not able to see your full credit card information.
However, if you did submit your credit card number to the site linked
to from the forged e-mail message, we advise that you take steps to
protect your information. You may wish to contact your credit card
company, for example, to notify them of this matter. |
