Payment Questions
What payment methods does BIGshop accept?
At BIGshop.com.au we accept the following payment methods.
- Credit Card (Visa and Mastercard)
- Bpay
- Paypal
- Direct Deposit
- Bank Cheque
- Australia Post Money Order
All these options will be made available at checkout as well as instructions
on how to pay.
Please note: Payments must be received within three days of the order date
to avoid the order being cancelled.
Direct Deposit:
Our direct deposit details are as follows:
Commonwealth Bank
Name: Big Shop Internet Services
BSB: 064172
Ac/number: 10383074
Please leave your ORDER ID as a reference number so that we can track your
direct deposit.
Cheques and Money Orders:
Cheques and Money Orders should be sent to the following address:
BIGshop Accounts Department
No.8 Natasha Street
Capalaba QLD
4157
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Who charges my credit card?
Your credit card is only charged by BIG SHOP INTERNET SERVICES (BIGshop.com.au).
Your payment details are encrypted and are not passed on or shared with BIGshop
merchants. Therefore you can be certain that your payment information is 100%
secure.
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How to pay with Paypal
At checkout you will be directed to the Paypal.com website to make payment.
Your order details will automatically be transferred from BIGshop to Paypal
at this time. If you do not make payment at checkout and still want to pay using
Paypal at a later date you must send you Paypal payments to sales@bigshop.com.au.
Once you have sent the payment to this Paypal account you must email sales@bigshop.com.au
confirming that you have made payment.
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Paying with a credit card
BIGshop currently accepts Visa and Mastercard through our secure online credit
card proccessor. We use Verisign payment services to proccess credit cards online.
Verisign is a leader in internet security and is linked to companies such as
Paypal and Ebay.
For your safety and security, our card processing server requires that you
enter your card verification number, if one is available. The verification number
is a 3 or 4 digit number printed on your card.
The CCV (Security) code can only be found on the card itself and nowhere else,
not even on associated credit card statements. This means that the person requesting
the transaction must have (or have had) the card in their hands.
Requiring that a card transaction is validated with the CCV code provides good
protection against fraudulent use of a card number that has been obtained without
permission or that has simply been guessed. It protects you against other people
trying to use your card number fraudulently.
If you are using a Visa or MasterCard, it is a 3 digit number that appears
to the right of your card number
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Direct Bank Deposit Instructions
Direct deposits must be made to the following bank account. Please leave your
order ID or your Ebay auction ID as a reference for your order . If you do not
leave these details we will not be able to track your payment and it will be
delayed.
Commonwealth Bank
Name: Big Shop Internet Services
BSB: 064172
Ac/number: 10383074
Remember to leave your ORDER ID or EBAY AUCTION ID as reference.
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Bank Cheque or Australia Post Money Order Instructions
Please send all cheques or money orders to:
BIGshop Accounts Department
No.8 Natasha Street
Capalaba 4157
QLD, Australia
Please attach a small note to the cheque or money order with your Order ID
or Ebay auction number. This will help us identify the payment.
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My card was declined, help!
Your credit card may have been declined due to the following reasons:
1. Insufficient cleared Funds
2. Your card has expired
3. Incorrect CCV number, preventing transaction completion (three digit number
on back of card)
4. You are using an American Express card (we only accept Visa and Mastercard)
5. Your card was issued outside of Australia (we only process Australian credit
cards) - please us Paypal or Bpay to pay for your order
5. Our bank is experiencing technical difficulties - please us Paypal or Bpay
to pay for your order
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