Ordering Help
How to cancel an order
Paid Orders:
To cancel a paid order you must contact the merchant you ordered from
directly and asked for the order to be cancelled. In most cases this must be
done within an hour of ordering to avoid the order being shipped. To contact
a merchant directly click
here .
Unpaid Orders:
To cancel an unpaid order please call 1300 731 391 ( Mon-Fri 9am -5pm
AEST). Please have your order ID ready. You can also email your order ID and
the reason for cancellation to BIGshop customer service by clicking
here.
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How to get a tax invoice
If you do not receive a tax invoice by email with your order confirmation please
contact the merchant you ordered from and ask for a tax invoice to be sent to
you by e-mail. All BIGshop merchants are Australian businesses and are therefore
required to be able to provide you with a tax invoice.
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Product availability and pricing
We do our best to get you the most up-to-date information on product availability
and pricing from our stores. Pricing is noted directly on the stores product
page. Many stores list availability directly on their product page. If availability
is not noted, please contact the store directly for current availability information.
In rare cases, data entry errors or other technical issues may result in inaccurate
prices being shown (for example, items priced at $0.00). In such cases, the
store is not required to honor inaccurate prices. If you ever see any price
you believe to be incorrect, please BIGshop and we will verify the price for
you.
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