General Questions
Contacting BIGshop
Please
click here
to contact BIGshop customer support or a BIGshop merchant. Alternatively you can
call 1300 731 391 (Mon-Fri 9am - 5pm AEST)
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BIGshop Opening Hours
Our customer support team is available:
Monday to Friday 9am to 5pm Queensland Australia Time
We will answer any question you have between these hours. We do not open on
weekends or public holidays.
The average response time to a query is between 12 and 24 hours depending on
the time of day and day of week. Please be patient as we try to deliver the
best possible response to your questions.
Our website is open 24/7 365 days - we are never closed!
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Product Availability and Pricing
We do our best to get you the most up-to-date information on product availability
and pricing from our merchants. Pricing is noted directly on the merchants product
page. Many merchants list availability directly on their product page. If availability
is not noted, please contact the store directly for current availability information.
In rare cases, data entry errors or other technical issues may result in inaccurate
prices being shown (for example, items priced at $0.00). In such cases, the
merchant is not required to honor inaccurate prices. If you ever see any price
you believe to be incorrect, please contact custservice@bigshop.com.au and we
will verify the price for you
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