Customer Help Desk - FAQ

Helpful Sections

• Contact Us
• Buyer Security and Buyer Protection
• About BIGshop
• Dispute & Resolution Centre
• Selling on BIGshop

General Questions

• BIGshop opening hours
• Product availability and pricing

Payment Questions

• What payment methods does BIGshop accept?
• Who charges my credit card?
• How to pay with Paypal
• How to pay with credit card
• Direct Bank Deposit Instructions
• Bank Cheque or Australia Post Money Order Instructions
• My credit card was declined, help!

Ordering Questions

• How do I cancel an order?
• How to get a tax invoice
• Product availability and pricing

Problems with Sellers or Merchants

• Item not received
• Item significantly different than described
• Unable to contact the merchant / seller
• Leaving or removing feedback for merchants

Shipping / Delivery Questions

• When will my order ship? How long will it take to get here?
• Shipping / Delivery charges?
• Who ships my order?