Yogee.com.au
Returns Policy
Return A Product
No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order.
Dead On Arrival Products - "DOA"
A Yogee Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging.
A Yogee Customer Service member will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.
Refunds will only be offered where a replacement Product can not be provided.
Where Yogee has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of Yogee.
If the Product is deemed by Customer Services NOT to be DOA, Yogee may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property.
When a refund is given, the returned DOA Product becomes our property.
We reserve the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, we will impose a $25 handling and administration fee.
Product Problems After Delivery
If your item arrives DOA (Dead On Arrival) or you find a defect arises after delivery and a valid claim is received by Customer Service within the warranty time frame, Yogee will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the warranty time frame customer service management will consider each claim on a case by case basis on its merits.
Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after the warranty time frame.
We will make arrangements with you for the return of the Product.
The delivery time for replacing the Product will be the same as stated for the original Product.
Replacement Products are provided with the same Warranty as the returned Product.
Return Authorisation Number - A Must Have
A Return Authorisation Number (RAN) is required for both replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is DOA, Customer Service will issue you with a RAN. Products can not be returned without a RAN. The Product should be returned to Yogee within 30 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
Organising the Return of DOA Products
DOA Products must be returned whenever we agree to replace the Product or provide you with a refund.
Where you received a DOA Product, Customer Service will email you a RAN which you must affix to the Product. You must then return the Product to Yogee.
When a Replacement Product is arranged:
* A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.
* The delivery time for the replacement Product will be the same as stated for the original DOA Product.
* Replacement Products are provided with the same Limited Warranty as the DOA Product.
When a Refund is arranged:
* Refunds include all shipping and associated costs for the DOA Product.
* No refund will be given to you until Yogee has received the DOA Product from you.
* Refunds will be issued by money order, direct bank deposit or a credit to "Your Account" with Yogee.
Some Products - Manufacturer Only Warranty
Some Products sold through Yogee are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.
For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms.
Computer Hardware - Exclusions and Limitations
Yogee is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing Products. Recovery and reinstallation of system and application software and user data are not covered under any Yogee warranty.
In relation to any computing media Product, or any computing hardware Product or computing part contained within a Product, Yogee will not be responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with Yogee Products supplied to you, and any failure to maintain the confidentiality of data stored on the Product. Yogee specifically does not represent that it will be able to repair any Product under warranty or make a Product exchange without risk to or loss of programs or data.
Where a computing Product needs to be returned to Yogee for replacement or a refund, Yogee will in no manner whatsoever be responsible for any data you may leave on the computing Product.
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