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Kitchen Discounts
Privacy Policy
Delivery Of Your Products
Delivery time takes up to 10 working days from the date your payment is received, however most orders are delivered earlier than this. Where you have purchased a Product that is dispatched from our secondary warehouse, delivery time after payment processing may take up to 3 weeks.
Kitchen Discounts makes every effort to deliver your Product according to the estimated delivery times provided by Kitchen Discounts at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us as shown on the web site.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post TNT) will leave a card so you can pick-up your Product from your local Post Office or ring TNT. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.
30 Day Guarantee & Your Rights To Return A Product
Kitchen Discounts has a 30 Day 100% money back Guarantee. The goods have to be returned in the same good conditions as first shipped, the postage is to be payed by the customer.
All Kitchen Discount products have a manufactures Guarantee as stated on the wed site If you believe that your Product is faulty in the time of guarantee contact us through the wed site with your proof of purchase so we can arrange a repair or exchange.
Refunds will only be offered where a replacement Product can not be provided.
If the Product is deemed by Customer Services NOT faulty, Kitchen Discounts may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property and the faulty Product becomes our property.
When a refund is given, the returned Product becomes our property.
Kitchen Discounts reserves the right to test any returned Product. If the condition of the Product was misrepresented to us by the customer, Kitchen Discounts can impose a $50 handling and administration fee.
Product Problems After Delivery
If a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, Kitchen Discounts will exchange the Product where possible, or refund you the purchase price of the Product.
Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product.
We will make arrangements with you for the return of the Product. The delivery time for replacing the Product will be the same as stated for the original Product. Replacement Products are provided with the same Warranty as the returned Product.
Return Authorisation Number - A Must Have
Authorisation from Kitchen Discounts is required for both replacement Products and refunds.
Where Customer Service has authorised a Product to be returned Customer Service will issue you with a authorisation number. Products can not be returned without a number. The Product must be returned to Kitchen Discounts within 14 calendar days of the issuance of the number. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
When a Replacement Product is arranged:
• A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
• The delivery time for the replacement Product will be the same as stated for the original product.
• Replacement Products are provided with the same Limited Warranty as the original Product.
When a Refund is arranged:
• Refunds do not include all shipping and associated costs for the returned Product.
• No refund will be given to you until Kitchen Discounts has received the returned Product from you.
• Refunds will be issued by cheque or a credit to "Your Account" with Kitchen Discounts. Where a credit is organised for "Your Account" you have the option of cashing-out "Your Account" at any time.
Some Products - Manufacturer Only Warranty
Some Products sold through Kitchen Discounts are serviced and supported exclusively by their manufacturer in accordance with Terms and Conditions packaged with the Products.
Where we supply a Product to you with a Manufacturer’s Warranty packaged with the Product, the Kitchen Discounta Limited Warranty does not apply.
If at any time after you purchase a Product you discover what you believe is a Product defect or failure, please contact the manufacturer directly using the Manufacturer’s Warranty information and Terms and Conditions packaged with the Product, for the replacement or repair of the Product. |
