AJB DESIGNS Merchant Profile Profile

To request a replacement or refund please follow the following procedure:

• Send an email to ajbdesigns@hotmail.com including:
  • Order number (on your invoice)
  • Date of purchase
  • Detailed description of the problem
• If the warranty is provided by the local distributor or manufacturer, we will provide you with email and telephone contact details of the warranty issuer. We recommend to avoid delays in resolving any warranty matters that you contact the warranty issuer directly. Our suppliers have all been approved for their ability to properly service our customers in the event of a warranty claim, however if you require assistance our customer service team will be glad to step in on your behalf
• If AJB DESIGNS is the warranty issuer, our customer service team will provide a Return Authorisation (RMA) number provided the manufacturer cannot advise on a solution to the problem, and the product is still under warranty
• Customer service may then ask that you return the item to us as the exchange or refund (as applicable) is only able to be made once our Technical Department has assessed the damaged or faulty item and approved the exchange
• The method of return freight will in most cases be the via the same carrier that made the initial delivery, however we reserve the right to nominate an alternate carrier where we determine this to be appropriate
• If returning the product please include the following information on the outside of your return package:
  • The original order number
  • The Return Authorisation number (RMA) your were given
  • Your Full Name
• To ensure speedy processing of your return, please include this information as well as the nature or description of the problem inside of the package too

Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, AJB DESIGNS expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from AJB DESIGNS for commercial purposes will result in the warranty being voided.