About
BIGshop.com.au
 Welcome to BIGshop.com.au, Australia’s Online Department Store. Here you will find tens of thousands of bargains for sale in over 22 product categories! Backed by a company with over 20 years experience in the wholesale distribution business and having served tens of thousands of happy customers Australia wide, BIGshop.com.au is a safe bet when it comes to shopping online.
We have partnered with Australia's leading freight providers as well as a number of other Australian retailers to provide you with a huge selection of unbeatable bargains in one easy to navigate website. Use our unique universal shopping cart to purchase products from the many merchant partners on our site in one simple transaction. Soon your BIGshop account will be the only shopping account you will ever need!
BIGshop.com.au Facts:
- We are Australian owned and operated
- All Merchants selling on BIGshop are registered Australian businesses that have been screened for your security
- Hundreds of new items are added almost daily so keep checking back for more bargains!
- We have served tens of thousands of customers in the past year and with your help hope to increase this number into the hundreds of thousands soon….
- We are open 24 hours a day 7 days a week so you can shop when it suits you.
- We are always running promotions and competitions to ensure your shopping experience at BIGshop is unique and exciting!
- We have a 1300 customer support line which is available to all registered customers to call if they experience difficulties with their orders
- We are young, vibrant and out to have a good time… We welcome all your feedback and hope to improve our systems to better suit your needs
 How are we able to offer such amazing bargains?
As mentioned previously we have been in the wholesale distribution game for a long time and therefore have the experience needed to source, negotiate and buy products locally and internationally at rock bottom prices. As the importer of many of our items we are also able to cut out the middle man and therefore deliver unbeatable value. In regards to items that are sold by our merchant partners, many of them are pure-play online retailers too, taking advantage of the low costs associated with setting up and maintain an online company and then passing these savings onto you, the customer! How good is that?!
Where are we located and are there actually people behind the operation?
Our head office and warehouse is located in sunny Queensland although we service the whole of Australia through a number of warehouses scattered around the country. We have over a dozen full time staff including Australians, New Zealanders and South Africans.
Customer Service
Recent feedback tells us that we are up there with the best of them when it comes to the customer service and support we offer both customers and merchant partners. Unlike some of our competitors we offer a 1300 support line for registered customers, so you can speak to a live person if you have any problems. We have a comprehensive online help desk with hundreds of frequently asked questions and answers which is updated regularly. We recommend that all customers visit our help desk before contacting us.
Your Safety Online
BIGshop is a registered Australian business operating under the INTHENET Pty Ltd group. Our ACN is 098 360 395. All private pages on our website including the checkout pages are secured by industry standard SSL technology provided to us by GEOTRUST Inc. We take your privacy very seriously and do not sell or share your information with any unauthorized persons. Your credit card details are not stored on our server, instead they are relayed directly to the Commonwealth Bank who process all payments on our behalf. The best thing you can do when shopping on BIGshop is to use your common sense. Be wary of merchants with zero or negative feedback, carefully read product descriptions and always compare products side by side to ensure you are getting exactly what you want for the best possible price. Although all BIGshop merchants are registered Australian businesses that adhere to online trading best practice we still recommend following these simple smart shopping tips. Click here for online safety more information.
Still Have Questions
If you still require assistance with anything please take a look at our online help centre. If you can't find the answer to your question please click here to contact us. |
